If you are ordering for multiple events, we ask that you place separate orders for each event.
Orders are collected then processed the week of your picture day. If you are placing an action order, please see the sales table at your event for your products. If you are placing a school or sports team and individual order they will be processed and delivered back to your school or organization within 3-4 weeks of your picture day.
Orders placed requesting shipping to home will be delivered to your home within 3-4 weeks after your picture day.
You may return damaged or defective merchandise within 30 days of the original purchase date for a full refund. We will also be glad to replace the damaged merchandise free of charge.
"No Questions Asked" Exchange Policy: We will never charge for retakes or exchanges. All picture packages returned to ProEventPhoto are replaced at no cost with your choice of a different image that we have taken already or a retake photo.